sage Subj:Re: Alaska Airlines Signature Visa - 0028 General Account Information (KMM82096100I49L0KM) Dear Paula M. Rose, Good afternoon and thank you for contacting Bank of America in regards to account documentation. We would be more than happy to assist with your inquiry today. While we make every effort to assist our customers who contact us by e-mail, there are certain situations which require a conversation with an account specialist. To provide you with the most accurate and efficient service, we ask that you contact us at 1.800.732.9194. We apologize for any inconvenience this may cause. Please be assured that we know your time is valuable and would not direct you to contact us by telephone unless absolutely necessary. We apologize for any inconvenience this may have caused. We value you as a customer and appreciate your business. If we may be of further assistance, please contact us again by e-mail. Thank you for choosing Bank of America. Vanessa Stockton, Bank of America Daytime Phone#: (707) XXXXXXX Deleted by PMR Evening Phone#: (310) 422-0943 Message text: Please email me the name, email address, and telephone number of the B of A staffer who provided my account information into an inquiry by an outside party, of my Visa account (No's deleted by PMR) 3732 back in July or August of 2007. Please include the name of the inquiring party, and list any documentation that they provided B of A with, to allow my personal credit card activity to be shared without my consent. Paula Rose 05 15 2008 Reply Delete Save Return to MailEMAIL TO BANK OF AMERICA THROUGH THEIR INTERNAL ONLINE SYSTEM FROM PMR MAY 15, 2008. Please email me the name, email address, and telephone number of the B of A staffer who provided my account information into an inquiry by an outside party, of my Visa account XXXXXXXXXXXXX(edited by PMR) 3732 back in July or August of 2007.Please include the name of the inquiring party, and list any documentation that they provided B of A with, to allow my personal credit card activity to be shared without my consent. Paula Rose 05 15 2008____________________________ I'm not a Forensic Accountant, but sure sounds like one ought to have a little peek into my B of A account, and probably others. I mean really, if it were only my account having such creative accounting issues; that might sound a little bit "Targeted," now wouldn't it? I can only extrapolate that this creative accounting must be running throughout the system, because my tiny little amount of money can't be screwing up their entire Merlin. One phone staffer stated that they didn't know what the Merlin system was! I'm betting that particular call is no longer on file either. Here are some of my favorite non-answers I received, and not one staffer has yet to address the statement of "The Runaround" tag. Isn't that what the "Customer Service Level" box is for on the Merlin Teller System? I saw a # sign on a printout of mine, but hopefully it meant something more positive. And what does that * indicate next to my savings balance? Hey, if I have it all wrong, fill me in. But anyone who reads English can see I appear to not be communicating well with the staff. I deleted my phone numbers for this book, but the area code is still incorrect on my cell listing last I checked. Yep, Shor Nuf. I have asked to have it corrected, more than once. Overall, many of their replies do not answer my direct questions; or they refuse to put it in writing, and list a phone number instead. And how about that time waster of being signed up for something that I did not request?And you've got to hand it to them for building in that CONvenient tool they have which truncates emails so that what was important in the previous email has been cut off. The customer text box is limited to 10 lines of text; yet they have seemingly unlimited lines for sending feel good filler statements back to the customer. The design of their email system is different than those we are more familiar with; there is not "Sent" box for the customer, nor does the customer side of the correspondence have a date and time stamp. I've done my best guess for recreating that info. on my end. I was going to add my comments for you to their words below, but decided it isn't necessary for me to keep restating the obvious. None of my emails ever suggested that any Phishing was occurring; another example of staff lacking basic reading comprehension is presented below. And they missed my lowest common denominator lines in sarcastic Hickspeak of suggesting that maybe someone at B of A was doing something a little bit Fishy. _______________________________________________________ Read message Subj:Re: Alaska Airlines Signature Visa - 3732 Miscellaneous Inquiry (KMM78165801I37L0KM) Dear Paula M. Rose, Thank you for your follow-up e-mail regarding the suspicious e-mails you have been receiving. We appreciate you being so alert and careful with the security of your online account, by questioning this possible Phishing e-mails you have received. Anytime you have questions about the validity of an e-mail, we ask that you do not respond to the e-mail, but forward it to our Fraud Department at the following e-mail address: abuse@bankofamerica.com. Our Fraud Department will follow-up on the source of the e-mail sender. We hope this information will be helpful to you. We value you as a customer and appreciate your business. If we may be of further assistance, please contact us again by e-mail. Thank you for choosing Bank of America. Have a wonderful day. Sincerely, Irene Howe, Bank of America FROM PMR to B of A Shor Nuf do seem to be some extreme lack of straight story scoop coming out of B of A. One rep. says "No emails on file," another mentions them specifically. Sniff, Sniff. Y'all wouldn't be hiding something, would you? I do be thinkin' it might be in B of A's favor to repost them PDQ. 03/03/2008 ---------Reply Separator--------- Dear Paula Rose, Thank you for your inquiry dated 2/21/08 regarding Online Banking. We are happy to assist you. For assistance with your online inquiry, please contact our Online Technical Support Department at 1.800.933.6262. Please be assured that we know your time is valuable and would not direct you to contact us by telephone unless absolutely necessary. We apologize for any inconvenience this may have caused. We value you as a customer and appreciate your business. If we may be of further assistance, please contact us again by e-mail. Thank you for choosing Bank of America. Sincerely, Dawnielle Wade, Bank of America From PMR to B of A I suggest that you have another look for those emails, due to the nature of the content; I can see why they Remaining text truncated Reply Delete Save Return to Mail Secure Area Accounts Bill Pay Transfers Investments Customer Service Privacy & Security Search Locations Alerts Mail Help Site Map Sign Off Bank of America, N.A. Member FDIC. Equal Housing Lender 2008 Bank of America Corporation. All rights reserved. ________________________________________B of A reply sent to me on 02 23 2008 Skip Navigational Links Screen Reader Support Bank of America Logo Online Banking Sign Off Search Locations Mail Help En EspaolSet language preferenceSeleccionar el idioma preferido Accounts Bill Pay Transfers Investments Customer Service Read message Subj:Re: Alaska Airlines Signature Visa - 3732 General Account Information (KMM77557757I37L0KM) Dear Paula M. Rose, Thank you for contacting Bank of America regarding a credit card account. Per your original request, we have removed the account from your online banking. To request paper statements for the year of 2007, there is a fee of $5.00 per copy. This fee is unremovable. Since the original access was available for you to print out the eBills, and you requested to remove it, we can not replace the account back online. Reply to this email for the request to send the statements by mail, or you may call 1.800.491.1148 to request a Year End Summary of the 2007 activity on your account. We apologize for any inconvenience this may have caused. If we may be of further assistance, please contact us again by e-mail. Sincerely, Margaret De La Rosa, Bank of America Please repost my acct. information ending in 3732 sothat I may print the statements for 2007. Or B of A can mail the statements of July 2007 through December 2007 to me without charge or service fees, and list the expected mailing date. Please correct the area code of my phone number (702) in the daytime phone listing. ---------Reply Separator--------- Dear Paula Rose, Thank you for your e-mail regarding your Alaska Airlines Signature Visa account ending in -3732 General Account Information. We are happy to assist you. We have removed the account ending in -3732. We apologize for any inconvenience this may have caused. We appreciate the opportunity to assist you online. Should you have any further inquiries, please e-mail us again. Thank you for choosing Bank of America. We value your business and look forward to serving your banking needs. Mark Ellsworth, Bank of America Daytime Phone#: (707) Evening Phone#: ( Message text: Please explain why I have what is known as "The Runaround" tag on my accounts. It's been there for several years now, and has not one unnoticed. This is an opportunit Remaining text truncated Reply Delete Save Return to Mail Secure Area Accounts Bill Pay Transfers Investments Customer Service Privacy & Security Search Locations Alerts Mail Help Site Map Sign Off Bank of America, N.A. Member FDIC. Equal Housing Lender 2008 Bank of America Corporation. All rights reserved. _______________________________________ PMR Request to B of A thru their online email system in December 2007.Another B of A teller stated the information was incorrect. For B of A to be carrying its customers former credits and debits on their books for 16 plus months would be an accounting nightmare, in addition to being out of compliance with several Federal Banking Regulations. Please adjust all records stating any balance due on my past and present Visa accounts to reflect the current credit balance only. Also, please update day ph. to ***-***-*** as was confirmed by another rep. previously. Home: ***-***-***. Thanks! Paula________________________________Reply to a Message Subj:Re: Alaska Airlines Signature Visa - 3732 General Account Information (KMM71564304I65L0KM) Dear Paula M. Rose, Thank you for your inquiry dated 10/29/07 regarding your Alaska Airlines Signature Visa - 3732. Your concerns are very important to us and we will be happy to assist you. The information that you were provided is correct. Please continue to use the new account and proceed with your account normal. (Well, it wasn't a comple Subject: B of A Live Chat April 15, 2008 To:

"Paula" <frozenfiefdom@yahoo.com>

Current Transcript of the Chat Session
Welcome to Bank of America's text chat service. A text chat specialist will be with you momentarily.
Welcome to Bank of America. My name is Gordon. How may I help you with your Bank of America credit card today?
Gordon: Hello, how can I help you today?
you: Hello, when is my pmt. due
Gordon: I would be happy to assist you. It will be one moment while I review your account.
Gordon: I apologize for the inconvenience; however I was unsuccessful in locating your account. Can you please provide me with your 16 digit credit card number so I can review your account?
you: No. Her
you: e's the numbers from the online statement.
you: should be easy for you to match with my name.
Gordon: I am sorry, your name did not appear for me. May I have your name please.
you: Paula Rose
Gordon: Thank you.
Gordon: May I please have the last four digits of your account number?
you: 0028
Gordon: Thank you.
Gordon: The payment due date is May 10, the billing cycle closing date is April 15.
you: Does that mean that the new pmt date of May 10 will roll over later today? It is currently displayed as April 12, 2008.
you: And what is the minimum pmt. due?
you: Also, what is the current rate on that BT, and the rate for reg. purchases?
Gordon: Allow me a moment to research the account.
Gordon: Currently there is not a payment due for the April 12 due date.
you: Correct.
Gordon: The balance transfer promotional rate is a fixed 1.00%.
Gordon: And the current rate for purchases is a variable 14.24%.
you: HHmmm. The agreed BT rate was 1 percent. and the purchase rate was supposed to be lowered to 11.99 percent.
Gordon: The minimum payment is 1% of your balance and any finance charges and applicable fees.
Gordon: The balance transfer rate is 1%.
you: We agreed on that.
Gordon: The purchases category was a fixed 11.99%, however was changed to a variable rate.
you: By whom? My agreement with the other cust. ser. rep. was for 11.99 fixed.
Gordon: Sorry, Paula. I was reading the notes backwards.
Gordon: The rate is currently the variable 14.24%, and is going to change to the fixed 11.99% on the next billing cycle.
you: He stated when we agreed to the BT and such, that the rate would change to 11.99 percent fixed on April 12, 2008.
you: Switching horses midstream seems a bit unfair.
Gordon: The effective date for the fixed 11.99% is April 16. The system will not allow the rate to change until the cycle closes and a new cycle starts.
Gordon: We are not switching midstream, this is the process that we must follow.
you: So the cust. ser. rep. that set the arrangements up with me previously was underinformed? And perhaps needs some staff training?
Gordon: I apologize for the confusion. I can assure you that the 11.99% will be effective April 16.
you: Good thing I checked. Why is it that every time I have a question, email, or conversation with a B of A employee, I get a different answer?
Gordon: Paula, we try hard to make sure we are all giving correct information. I appreciate your patience.
you: How's that "Runaround" Tag doing on my account?
Gordon: Your account is fine and the rate will be effective April 16.
you: I asked repeatedly to have it removed, but the email folks choose to delete the series of emails instead!
you: Thanks for your assistance, and this chat is part of my records and part of my book, "Frozen Fiefdom"
Gordon: Paula, what are you referring to in regards to the email conversations that you have had?
you: Do you also answer the email sessions?
Gordon: No, but the account is noted of any account maintenance.
you: Who deleted the emails between say October 2007 and March 2008?
Gordon: I am sorry I do not have access to the emails that have been sent. Is there anything else I can assist you with today regarding your credit card account?
you: No. I think you've been very informative. You might pass the word that I'd like the missing emails and other acct. information for my card ending in 3732 which was deleted without my asking it to be to "reapear" so we can all "get the story straight." Have a great day!
Last text message receivedGordon: It was a pleasure assisting you today. To exit this chat session, please click the Close button. Thanks for choosing Bank of America, have a great day!
_______________________________________________________

Read message
Subj:Re: Alaska Airlines Signature Visa - 3732 Miscellaneous Inquiry
(KMM77421051I37L0KM)

Dear Paula Rose,

Thank you for your inquiry dated 2/18/08 regarding recent emails
regarding your Alaska Airlines Signature Visa account. We appreciate the
opportunity to service your banking needs.

We regret we are unable to determine

the nature of your request.

(I think a course in Basic Comprehension

is obviously needed at the Cust. Support

Center.)
So that we may fully assist you with your concerns regarding this
account, please reply to this e-mail:

We have no record of any email communications with you. If your previous
emails were sent to us from your personal email address and not your
Bank of America account, they would not show up under your Bank of
America email box.

Please resubmit your inquiry.

We apologize for any inconvenience this may have caused. We value you as
a customer and appreciate your business. If we may be of further
assistance, please contact us again by e-mail. Thank you for choosing
Bank of America.

Michael OMara, Bank of America


Daytime Phone#: (707)
Evening Phone#: (907)

___________________________________________________
FROM PMR
Message text: Who deleted the other emails we have

exchanged between
Oct. 2007 and today? They were not set to expire, and

I still need to reply to the most recent from you.

Please repost them so we can
continue the discussion. Thanks.

_____________________________________________

Read message
Subj:Re: Alaska Airlines Signature Visa - 3732 Payment Questions
(KMM77421961I37L0KM) bx 8441 t Videos Sex Your Abused Bitch fr e Sexy